BSGTech Blog

For most business owners, the question is no longer if a disruption will happen, but when. Whether it's a natural disaster, a major IT failure, or a security breach, every minute your business is down impacts your reputation, your bottom line, and your ability to serve your customers.

If your business is tired of dealing with distorted audio, dropped calls, and general telephone bill chaos, you’re not alone. Countless small businesses are in the same boat, struggling against their telephone provider as they try to run their business in a more efficient manner. Voice over Internet Protocol, or VoIP, offers a comprehensive solution to this dilemma, provided you take the time to implement a system that works for you.

That’s what we’re going over today—how to find the right VoIP solution for your SMB and avoid the five most common mistakes they encounter when doing so.

If your company's main computer system completely crashes—we’re talking total shutdown from a dead hard drive, a nasty virus like ransomware, or someone majorly messing up—what actually happens?

For a lot of businesses, the plan is that one dusty external hard drive they plug in at the end of the day. That's not a plan; it's a wish… and when everything goes dark, wishing won't save your job or the business.

One of the most frustrating parts of working in any word processor is adjusting your text size—especially after you copy and paste content into a document. The formatting gets all out of whack and you’re left to pick up the pieces. One way you can make it easier to fix your formatting is to copy and paste as plain text into the document. We’ll show you how.

While remote work presents many benefits, it has also created challenges, particularly due to the lack of visibility you have over your employees—at least physically. While you hope that trust is enough to carry your business, hope is not a plan for employee productivity. You’ll also need tools and methods to monitor your team so you can hold them accountable. We’re here to deliver the fix to your employee productivity needs.

Have you ever wondered why your Wi-Fi is great in one room but practically non-existent in another? You've got a powerful Internet plan, a modern router, but are still experiencing those frustrating dead zones or sluggish speeds. Today, we’re going to tell you that one of the most overlooked, yet critical, factors isn't your Internet provider or router model; it's simply where you put your router.

The placement of your Wi-Fi router can make or break your home Internet experience. Let's dig into the optimal spots and common pitfalls to ensure you're getting the most out of your connection.

Regardless of how productive your well-oiled business machine is running, you might stop and ask yourself, “Am I doing everything I can to keep my business safe from a cyberattack?” Threat detection and response is nothing new, but managed detection and response—the act of outsourcing this responsibility—is an innovative and effective way to keep your business safe. While standard cybersecurity solutions like antivirus and firewalls are still necessary, they are passive at best.

Do you remember Tay? In 2016, Microsoft launched an AI chatbot on Twitter, named Tay, designed to learn from casual and playful conversation. The result was a spectacular public failure. Within 16 hours, the Internet had taught Tay to be wildly offensive, racist, and conspiratorial. Microsoft had to pull the plug in a panic.

Remote and hybrid work aren’t going away, so you can’t expect that today’s workforce won’t demand them in at least some capacity. That means your business needs to be ready to deliver these expectations in at least some capacity, especially if you want to remain competitive. If you aren’t willing to commit to full-on remote work, a hybrid approach combines the flexibility of remote work with the need for in-house operations, and is a perfectly suitable way to offer what employees want and need without sacrificing productivity and security.

If you’re the type of person who would like the boss to think of you whenever they think about who the most valuable member of their team is, you’ve come to the right place. We often say that we’re all about helping the businesses we work with accomplish their goals. The way we see it, the people who work for the business count too… which is why we wanted to share some handy tricks and tips you can use to look good for your employer.

Let’s review how your technology can help you work smarter, not harder, to look good in the office without giving up your work/life balance.